Help Desk Technician – Pittsburgh Office
Type: Full Type

Job Description
integraONE is growing and we’re seeking a personable, flexible, experienced Help Desk Technician for our Cranberry Township office outside of Pittsburgh, PA.

This position is responsible for managing the day-to-day support tickets generated by our clients. The successful candidate is a highly motivated team player who has excellent interpersonal communication skills, a commitment to delivering world-class levels of customer service and has a strong technical grasp of the following areas:

  • Troubleshooting desktops, servers, networks, printers, phones
  • Virus management; prevention, detection and removal
  • Microsoft Office operating systems and applications

Position Duties/Description

  • Day-to-day support activities including ticket creation and resolution
  • Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout
  • Maintain an in-depth knowledge and understanding of integraONE technologies, hosted applications, and services
  • Must be able to manage multiple tickets at one time
  • Assist in developing documentation, knowledgebase and best practice guides
  • Communicate highly technical information to both technical and non-technical users
  • Go onsite as needed for advanced troubleshooting and break/fix, building trust and maintaining strong client relationships
  • Provide assistance to the project team by completing assigned tasks and supporting onsite resources and participating in the onsite portion of a project as needed
    ***Provide On-Call after hours support on a rotating schedule with other resources***


  • Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients
  • Previous Help Desk experience is required – this is not a novice position.
  • Experience with ticketing systems and multiple vendor solutions
  • Certification A+ is highly preferred
  • Excellent time management skills are absolutely crucial to success in this role

Please send resume and cover letter to Joe Consolmagno at Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check. We are unable to accommodate HB1 visas or sponsorship required for non-permanent residents of the United States and cannot provide any form of relocation assistance.

integraONE is an Equal Opportunity Employer (see EEOC).

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