How Much Downtime Can Your Business Tolerate?4 Minute Read

 In Managed Services

Information technology is critical to any organization in today’s world regardless of its industry or size.  If you own a business, then you know that technology is entrenched within so many facets of your organization.  Whether your IT resources are hosted on premise or in the cloud, you need your IT infrastructure to work so that your workloads flow reliably and uninhibited on a 24/7 basis.  Your employees must be able to work in synchronicity with one another using email and workflow applications.  You depend on your website, social media, email, and VoIP phones to communicate with new and existing customers.  Your front line employees depend on their endpoint devices and back end departments such as accounts receivable and payroll are contingent on critical applications.  Then of course, there is that primary artery of business called the Internet.  There are a lot of moving parts in every business today.

When any one component of your IT infrastructure or enterprise does not work, it creates an instant bottleneck, and bottlenecks translate into lost revenue and added costs.  When your network is down, a large makeup of your business grinds to a halt.  This all leads to the introspective question, how much downtime can your business really afford?
Here are some staggering statistics to consider…
• According to Gartner, downtime on average costs a company $5,600 for each minute
• In an ITC survey, 98% of organizations say a single hour of downtime costs over $100,000
• For more than one-third of companies, a single hour of a DDoS attack can cost up to $20,000
• Last year, small companies on average lost over $100,000 per ransomware incident due to downtime.

As a result, businesses today are realizing the value of a utilizing a managed services provider (MSP) to maintain their enterprise.  The global MSP market is expected to grow from $152.45 billion in 2017 to $257.84 billion in 2022.  This dramatic growth is attributed to not only the proven value of managed services, but also a result of cloud deployments and growing complexities of enterprises today.

How Managed Services Helps Prevent Downtime
Before the concept of managed services came to fruition, small businesses relied on the install–break-fix reactionary model of IT support that simply addresses the problem at hand.  Although this Band-Aid approach appears to save money, in the long run, it is far more expensive due to constant service calls and downtime.  Another inherent problem with this model is the fact that the IT support company only makes money when something breaks, bringing into question the incentive of these service companies to fully diagnose the needs of the enterprise.

MSP’s are not in the break-fix business.
They are in the uptime business.  The goal of an MSP for a small business is to alleviate the burden of dealing with the complex nature of their IT infrastructure so that management can focus on growing the business.  Managed services providers have a proactive approach to ensure that their clients do not have to endure downtown and service interruptions.  The relationship between a company and a managed services provider is a partnership, one that provides the clients with the technology tools, expertise and guidance they need to run their business.  An MSP contract is centered on a “pay as you go” model that provides predictability and stability for your IT cost structure.

Simply being up should not be the end goal.  It should also be the assurance that your IT infrastructure, applications, services and devices run optimally because the increased proficiency of your enterprise can directly contribute to the productivity and profitability of your business.  All facets of your enterprise can be monitored with automated sensors to alert professional support of potential issues before they become problems.  A MSP can ensure that every node and operating system on your network including servers, laptops, firewalls, switches, and IoT devices is fully patched and up to date all the time and that all components are configured according to best practices.

When you partner with an MSP, you aren’t just obtaining IT support services.  You are gaining access to monitoring, management and security systems that are out of reach for the budgets of many businesses.  You are also benefitting from the knowledge and experience rendered from the clients of an MSP at large.  This pays large dividends when it comes to cybersecurity when the latest malware, ransomware or DDoS attack sweeps through your geographical area.  For a small business that has little or no IT personnel on staff, an MSP serves as their virtual IT department.

FusionONE Managed Services 

FusionONE by IntegraONE offers a variety of packages to fit most any business.  The FusionONE Essentials package is geared toward organizations with little or no internal IT support who are looking for added support and expertise.  FusionONE provides proactive alerting, help desk services, essential hardware updates, virus/spyware removal, and periodic assessments.  Find out why so many businesses are maximizing their network performance and gaining an advantage over their competition by ensuring consistent and reliable uptime for their organizations critical processes.

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