Cloud Hosted Voice Solutions | Allentown, PA
You can trust the integraONE team to upgrade your legacy phone system to VoIP
Proudly serving Allentown since 2003
integraONE is your trusted local provider of cloud hosted voice solutions and services in the Allentown, PA area. If you want to jumpstart your traditional office with remote or virtual options, we can help. Find out how we can meet the needs of your team without sacrificing your current customer service standards. Contact us today to speak to a cloud hosted Voice consultant.
What is hosted voice service?
Hosted voice service refers to telephone services across your internet connection. It mimics the feel of traditional landlines that offices and workplaces have used for decades.
There are two ways to receive hosted voice phone service, both of which depend on a virtual private branch exchange (PBX) to handle incoming and outgoing connections. We can help you implement either of these methods:
Cloud-based PBX: In this case, the entire platform is hosted within the cloud. Any phone connected to the system will have its own login credentials to support individual users. This solution also includes a variety of support features, such as voicemail, video conferencing and more.
Combination: This option lets you keep the PBX from your traditional landline provider while still benefitting from the hosted phone service. If something ever goes wrong with the hosted phone service, or if you ever choose to end it, it is easy enough to re-route the calls back to your traditional landline.
Benefits of our hosted voice solutions and services?
With a better understanding of hosted voice solutions in general, it is easier to understand how they can benefit you and your team. With the help of our experts, you can:
- Accommodate high demand: We understand that your number of calls tends to fluctuate on a daily, weekly or monthly basis. We can handle even the largest of call volumes at any time of the day or night — all without bogging the system down or dropping callers.
- Achieve reliable connectivity: You will experience minimal to no downtime with our services. Even if you lose power locally, your customers will still be able to receive service and support from remote agents. This can't be said for many of our competitors.
- Keep your current number: With our services, you don't have to take on a brand new phone number at any time. You will never worry about missed calls, call forwarding services or confused customers.
- Scale as needed: It doesn't matter if you need to support one device and a few customers or hundreds of devices and thousands of customers. Our solution is fully scalable, adaptable and flexible to meet your ongoing needs.
- Access additional tools: Our hosted voice solutions give you access to numerous services at no extra cost. This includes voicemail, call recording, videoconferencing and a whole lot more.
Meet Our Customers
We work with businesses of all sizes and in a wide range of industries across Pennsylvania to build customized IT solutions — here's what they have to say!
We have built a great relationship with IntegraOne. I thoroughly enjoy working with Ian and the Integra One Engineers. What I enjoy most with our relationship is that I never feel like I am being sold products or services. We look at IntegraOne as part of our team.
We use IntegraONE for everything. I have known Brad [Rightmyer, VP of Service Operations] since he was a lowly tech, and he has worked his way all the way up to where he is now. We don’t want to use anybody else because they’ve always given us such great service.
Fantastic! Highly recommend. I was able to mail my laptop to IntegraONE due to mobility issues. The laptop was repaired and returned to me in a week. I'm very satisfied.
My son's Chromebook was fixed in less time than estimated which was amazing being that it is his primary tool for virtual learning! Customer service was great! Highly satisfied!
Our company is a little unique in that we are completely virtual but have close to 50 employees in the mid-Atlantic area out to Kansas City. We needed a MSP that could support our remote users with superior service. I believe we have found that with IntegraOne as their team is able to address our users helpdesk calls typically during the call using their remote login capability. They also respond quickly to our requests that are sent via email. Our servers are in the Microsoft Cloud and we utilize MS Office 365. The onboarding process and transition went very smoothly. Our onboarding was most likely different than others as they needed to accommodate us in our environment and touch each user’s system remotely.
IntegraONE has been a fantastic partner to us in everything else we've done, so [working with them on our move to SimpliVity] was just a no-brainer.
Our partnership with IntegraONE allows us to focus on the strategic initiatives of our credit union without worrying about potential technological errors. With IntegraONE, we are able to focus our efforts on the needs of our members and the communities we serve.
IntegraONE and the FusionOne Managed Services is an essential operation to our campus. Having the support of many different specialized technicians, I am able to provide members, guests, and staff with the technology needed at our world-class facility.
I am so very pleased with our progress. [Our IntegraONE engineer] is a delight to work with and has taken the time to explain what he’s doing, why it needs to be done, and answer my many questions.
IntegraONE has been providing our company with comprehensive managed services for 5 1/2 years, and they are terrific - knowledgeable, responsive, and friendly.
Since partnering with IntegraONE, we have been extremely impressed with their ability to understand and respond to our IT needs. Their engineers carry a high degree of technical knowledge spanning a range of products and services, supporting us remotely and onsite in a quick and easy to interpret manner. Our management is pleased with the increase in productivity, reliability, and the overall health of our IT environment since IntegraONE’s involvement.
They were very attentive to our needs throughout the entire process. Our IntegraONE sales rep was there throughout the entire process not just for the sales portion. Everything from the sales perspective, project management, and engineering were great. If I were to highlight anything as exceptional though, it would be the engineering services. And really, to me, that’s what it’s all about.
Ready for managed services designed around your needs?
