Outsourced IT Support | Allentown, PA
Proudly serving Allentown since 2003
Focus on innovation and leave IT management to us. Leverage the power of a full IT team with a simple monthly fee.
Our outsourced IT support services in Allentown, PA help companies bring together the people, products, and processes you need to get better results from your information technology systems. We are an experienced outsourced IT company available to help your business fully utilize technology in order to streamline operations and grow your business.
While managing an organization of any size can be complicated, outsourced IT insures that maintaining your technology systems is not. Organizations large and small depend on critical information technology solutions to conduct their business each day. Outsourced IT helps keep your technology running smoothly and securely while improving overall productivity and profitability.
How it Works
For a low monthly fee, you get the peace of mind of knowing that all aspects of your technology from your data center, servers and storage to your end-points and end-user systems are being proactively monitored, protected, and maintained.
FusionONE Outsourced IT Solutions
The FusionONE solution approach we have created offers four levels of outsourced IT services to meet your organization's unique needs:
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Level 1 - FusionONE Tools
Our essential toolset that we use for our MSP clients, now available for direct-use. FusionONE Tools is designed for organizations with fully staffed IT departments who are looking for a centralized toolset to proactively manage their IT assets and environments. -
Level 2
FusionONE Essentials is geared toward organizations with minimal IT needs or those looking for some additional support for their overworked IT staff. We provide proactive alerting, access to discounted help desk service, essential hardware updates, virus/spyware removal, and periodic assessments. -
Level 3
FusionONE Hassle-Free is our premier package designed for organizations who need a full IT department so they can focus on their business. We proactively manage all servers, network equipment, and endpoints while providing unlimited on-site and remote support for managed equipment. Proactive network admin visits and vCIO services are included and make this solution a premium value. -
Level 4
FusionONE Enterprise is is our highest level managed services solution and is designed for the large enterprise client who needs to outsource their IT support so they can focus on their business and free up their IT personnel for other initiatives. This solution includes all of the components of our Hassle-Free offering with customizable add-ons like Enterprise Network Monitoring and access to specialized engineering resources from IntegraONE.
Meet Our Customers
We work with businesses of all sizes and in a wide range of industries across Pennsylvania to build customized IT solutions — here's what they have to say!
We have built a great relationship with IntegraOne. I thoroughly enjoy working with Ian and the Integra One Engineers. What I enjoy most with our relationship is that I never feel like I am being sold products or services. We look at IntegraOne as part of our team.
We use IntegraONE for everything. I have known Brad [Rightmyer, VP of Service Operations] since he was a lowly tech, and he has worked his way all the way up to where he is now. We don’t want to use anybody else because they’ve always given us such great service.
Fantastic! Highly recommend. I was able to mail my laptop to IntegraONE due to mobility issues. The laptop was repaired and returned to me in a week. I'm very satisfied.
My son's Chromebook was fixed in less time than estimated which was amazing being that it is his primary tool for virtual learning! Customer service was great! Highly satisfied!
Our company is a little unique in that we are completely virtual but have close to 50 employees in the mid-Atlantic area out to Kansas City. We needed a MSP that could support our remote users with superior service. I believe we have found that with IntegraOne as their team is able to address our users helpdesk calls typically during the call using their remote login capability. They also respond quickly to our requests that are sent via email. Our servers are in the Microsoft Cloud and we utilize MS Office 365. The onboarding process and transition went very smoothly. Our onboarding was most likely different than others as they needed to accommodate us in our environment and touch each user’s system remotely.
IntegraONE has been a fantastic partner to us in everything else we've done, so [working with them on our move to SimpliVity] was just a no-brainer.
Our partnership with IntegraONE allows us to focus on the strategic initiatives of our credit union without worrying about potential technological errors. With IntegraONE, we are able to focus our efforts on the needs of our members and the communities we serve.
IntegraONE and the FusionOne Managed Services is an essential operation to our campus. Having the support of many different specialized technicians, I am able to provide members, guests, and staff with the technology needed at our world-class facility.
I am so very pleased with our progress. [Our IntegraONE engineer] is a delight to work with and has taken the time to explain what he’s doing, why it needs to be done, and answer my many questions.
IntegraONE has been providing our company with comprehensive managed services for 5 1/2 years, and they are terrific - knowledgeable, responsive, and friendly.
Since partnering with IntegraONE, we have been extremely impressed with their ability to understand and respond to our IT needs. Their engineers carry a high degree of technical knowledge spanning a range of products and services, supporting us remotely and onsite in a quick and easy to interpret manner. Our management is pleased with the increase in productivity, reliability, and the overall health of our IT environment since IntegraONE’s involvement.
They were very attentive to our needs throughout the entire process. Our IntegraONE sales rep was there throughout the entire process not just for the sales portion. Everything from the sales perspective, project management, and engineering were great. If I were to highlight anything as exceptional though, it would be the engineering services. And really, to me, that’s what it’s all about.
Ready for managed services designed around your needs?
