VoIP Support & Consulting | Allentown, PA
You can trust the integraONE team to upgrade your legacy phone system to VoIP
Proudly serving Allentown since 2003
integraONE is your trusted local provider of VoIP solutions and VoIP support and consulting services in the Allentown, PA area. Not all VoIP providers and plans are created equal — our VoIP consultants are experts at aligning the right solutions to your business needs and budget. Contact us today to learn more.
Save money and be more productive with VoIP technology solutions
Voice over Internet Protocol (VoIP) phones are a popular choice for businesses. Instead of sending calls through traditional phone lines, VoIP converts sound into digital signals and transfers those signals through the internet.
Why choose VoIP?
VoIP phones provide several advantages over conventional phone systems, including:
- Cost reduction. VoIP phones are cheaper to use than traditional phones and don't charge for long-distance calls.
- Convenience. VoIP phones can be used anywhere in the world where there's an internet connection, without extra charges or unsteady connections. VoIP systems are even accessible through email, which means they're available for use while traveling.
- Flexibility. Traditional phones can be converted into VoIP phones using a computer and a VoIP converter, allowing the user to place and receive calls from their VoIP number without purchasing expensive or bulky equipment.
- Scalability. No matter where your associates are located, it's easy to integrate their VoIP systems into a connected solution and add extra phones and features as an organization expands.
- Internet-based system administration portals
- Mobile apps
- Automated attendant
- Hold music
- Conference calling
- Conference bridging
- Call forwarding
- Caller ID
- Call waiting
- Call blocking
- Ring groups
- One-line sharing on multiple phones
- Videoconferencing
- Voicemail to Text
- Voicemail to Email
- Fax to Text
- Fax to Email
integraONE's VoIP support & consulting services
With hundreds of VoIP service providers and plans available, it's important that you choose the provider and plan what best suits your unique needs. Our team of expert VoIP consultants will analyze providers and service packages to ensure that you commit only to the most reliable, intelligent, and cost-effective solutions.
Our experienced VoIP consultants will also save you time and eliminate frustration during VoIP purchasing, installation and configuration. Our VoIP system implementation process involves the following steps:
- Identify how many people will be using the VoIP system. Consider whether all users will need their own number or just an extension.
- Ensure that the internet connection is fast enough to handle VoIP features. If many users will be working out of a central office, we check that the office is equipped with an internet connection capable of handling heavy VoIP traffic.
- Set a maximum VoIP budget and recommend a payment method. In many cases, an annual payment can be significantly more cost-effective than monthly payments. We'll identify the solution that aligns best with your budget, as well as your needs.
- Determine which features are most important for your business. Since different VoIP providers offer wildly different features, we'll help list the features your organization can't do without and look for a provider to match.
- Our recommendation of a VoIP provider is based on our extensive experience and research and on features, user reviews, cost, ease-of-use and customer service.
- We'll help you determine whether to purchase VoIP phones or to use traditional phones, and purchase hardware or adapters accordingly.
- Finally, we'll set up the VoIP system and customize settings.
Clearly, switching to a VoIP system is an achievable, worthwhile goal that requires installers to have a working knowledge of technology. Choosing us as your trusted VoIP consultants can significantly speed up the process.
Meet Our Customers
We work with businesses of all sizes and in a wide range of industries across Pennsylvania to build customized IT solutions — here's what they have to say!
We have built a great relationship with IntegraOne. I thoroughly enjoy working with Ian and the Integra One Engineers. What I enjoy most with our relationship is that I never feel like I am being sold products or services. We look at IntegraOne as part of our team.
We use IntegraONE for everything. I have known Brad [Rightmyer, VP of Service Operations] since he was a lowly tech, and he has worked his way all the way up to where he is now. We don’t want to use anybody else because they’ve always given us such great service.
Fantastic! Highly recommend. I was able to mail my laptop to IntegraONE due to mobility issues. The laptop was repaired and returned to me in a week. I'm very satisfied.
My son's Chromebook was fixed in less time than estimated which was amazing being that it is his primary tool for virtual learning! Customer service was great! Highly satisfied!
Our company is a little unique in that we are completely virtual but have close to 50 employees in the mid-Atlantic area out to Kansas City. We needed a MSP that could support our remote users with superior service. I believe we have found that with IntegraOne as their team is able to address our users helpdesk calls typically during the call using their remote login capability. They also respond quickly to our requests that are sent via email. Our servers are in the Microsoft Cloud and we utilize MS Office 365. The onboarding process and transition went very smoothly. Our onboarding was most likely different than others as they needed to accommodate us in our environment and touch each user’s system remotely.
IntegraONE has been a fantastic partner to us in everything else we've done, so [working with them on our move to SimpliVity] was just a no-brainer.
Our partnership with IntegraONE allows us to focus on the strategic initiatives of our credit union without worrying about potential technological errors. With IntegraONE, we are able to focus our efforts on the needs of our members and the communities we serve.
IntegraONE and the FusionOne Managed Services is an essential operation to our campus. Having the support of many different specialized technicians, I am able to provide members, guests, and staff with the technology needed at our world-class facility.
I am so very pleased with our progress. [Our IntegraONE engineer] is a delight to work with and has taken the time to explain what he’s doing, why it needs to be done, and answer my many questions.
IntegraONE has been providing our company with comprehensive managed services for 5 1/2 years, and they are terrific - knowledgeable, responsive, and friendly.
Since partnering with IntegraONE, we have been extremely impressed with their ability to understand and respond to our IT needs. Their engineers carry a high degree of technical knowledge spanning a range of products and services, supporting us remotely and onsite in a quick and easy to interpret manner. Our management is pleased with the increase in productivity, reliability, and the overall health of our IT environment since IntegraONE’s involvement.
They were very attentive to our needs throughout the entire process. Our IntegraONE sales rep was there throughout the entire process not just for the sales portion. Everything from the sales perspective, project management, and engineering were great. If I were to highlight anything as exceptional though, it would be the engineering services. And really, to me, that’s what it’s all about.
Ready for managed services designed around your needs?
