Outsourced Help Desk Support You Can Count On

From ticket tracking to 24/7 support, outsourced help desk services provide the tools and expertise to keep users productive and systems secure.

IntegraONE’s Managed Services team has been supporting outsourced managed services for more than 15 years. With experience across industries and clients ranging from four-user companies to enterprises of 500+, our help desk solutions scale to meet diverse needs.

Ticket Tracking & Reporting

Understanding recurring issues is key to sustainable IT. With outsourced help desk support, you gain visibility into all tickets to identify persistent problems, highlight training needs, and focus staff on core business priorities.

VCIO Services

A team of Virtual CIOs provides strategic guidance to help align IT investments with long-term business goals. This ensures support needs are met today while preparing for future IT growth and direction.

Help Desk Support

Every customer receives priority support from the help desk team. Tickets are addressed quickly and effectively, whether submitted early in the morning or late at night. Businesses can choose between Business Hours Only or full 24/7/365 coverage, depending on their needs.

Patch Management

With cyber incidents increasing, keeping systems updated is critical. Patch Management ensures the right updates are rolled out across Microsoft and over 20 commonly used third-party applications, strengthening system security.

Anti-Virus Management

Round-the-clock antivirus management protects against threats before they spread. Each help desk customer is set up with a robust antivirus tool, with issues resolved quickly by the support team to maintain user safety and system integrity.

Image
IntegraONE has been providing our company with comprehensive managed services for 5 ½ years, and they are terrific—knowledgeable, responsive, and friendly. It is such a relief to know they are constantly monitoring, patching, updating, and testing to make sure our network and machines are operating at their peak.
Natalie Bartush Treasurer, Bartush Signs
testimonial_bkgrnd_float - cropped-01

Better Support Starts With a Responsive and Knowledgeable Help Desk.

Get Started

Logos

logo-full-color-1
logo-on-dark-1

Colors

Brand

Primary#FF5A28
Secondary#1B8BE7
Tertiary#FFED4F

Neutral

Medium dark#7F8186
Medium light#D6D7D9
White#FFFFFF
Light#F2F4F5
Black#000000
Dark#141415
Medium#BCBDC0

Content

Body text#1F1F1F
Headlines#1F1F1F
Error#DB0000
Accent#525252
Headlines on dark#FFFFFF
Accent on dark#525252
Error on dark#DB0000
Body text on dark#FFFFFF

Interactions

Hover#C12D00
Visited#5FCCF7
Links#FF5A28
Hover on dark#FFFFFF
Links on dark#FFFFFF
Visited on dark#FFC2B0

Overlays

Solid Dark
Solid Medium
Solid Light
Gradient Dark
Gradient Medium
Gradient Light

Styles

Shadows

Shadow Level 1
Shadow Level 2
Shadow Level 3
Shadow Level 4

Buttons & Links

Button Class:

cta-btn

CTA Buttons

PRIMARY FILL
Button Text
Button Text
Button Text
PRIMARY FILL
Button Text
Button Text
Button Text

CTA Links

CHEVRON
Button Text
CHEVRON
Button Text

Button Groups.btn-group

Typography

Sample Markup:

<>
Display 1
Display 2

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Paragraph

Small Paragraph

Large Paragraph

Blockquote
Large Blockquote
Display 1
Display 2

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Paragraph

Small Paragraph

Large Paragraph

Blockquote
Large Blockquote

Lists

Sample Markup:

<>

Unordered List

  • List item
  • Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
  • List item

Ordered List

  1. List item
  2. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
  3. List item

Checklist

  1. List item
  2. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
  3. List item

Unordered List

  • List item
  • Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
  • List item

Ordered List

  1. List item
  2. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
  3. List item

Checklist

  1. List item
  2. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
  3. List item

Testimonials

Normal

Lorem ipsum dolor sit amet consectetur adipisicing elit. Animi corrupti, aliquam cumque iste saepe itaque quod, voluptatum nihil ullam velit ipsam asperiores odio accusantium culpa atque totam facilis officiis libero!
Full Name Position, Company Name

Large

Lorem ipsum dolor sit amet consectetur adipisicing elit. Animi corrupti, aliquam cumque iste saepe itaque quod, voluptatum nihil ullam velit ipsam asperiores odio accusantium culpa atque totam facilis officiis libero!
Full Name Position, Company Name

Boxed

Lorem ipsum dolor sit amet consectetur adipisicing elit. Animi corrupti, aliquam cumque iste saepe itaque quod, voluptatum nihil ullam velit ipsam asperiores odio accusantium culpa atque totam facilis officiis libero!
Full Name Position, Company Name

Boxed Large

Lorem ipsum dolor sit amet consectetur adipisicing elit. Animi corrupti, aliquam cumque iste saepe itaque quod, voluptatum nihil ullam velit ipsam asperiores odio accusantium culpa atque totam facilis officiis libero!
Full Name Position, Company Name